Customer Service Representative

Customer Service Representative

Bewerben
remote type
Vollständig vor Ort
locations
Sandyford
time type
Vollzeit
posted on
Vor 3 Tagen ausgeschrieben
job requisition id
JR106135
Stelleninhalte

Benefits

• Competitive Salary
• Twenty-two days annual leave
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities:

• Provide superior customer service while identifying and prioritising customer needs.
• Ensure compliance across all underwriting policies.
• Assist the Assistant Branch Manager with all BOS standards across the branch.
• Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
• Address all customer needs with professionalism and confidence.
• Respond to all telephone and email inquiries in a friendly and helpful manner.
• Closing Rental Agreements for returning customers.
• Stay up-to-date on product knowledge.
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties as required.

Your Skills

• Ability to meet set targets.
• Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
• Strong communicator with attention to detail and engaging personality.
• Some Automotive fleet or technical experience is an advantage.
• Customer focused background with a natural sales ability.
• Team player with excellent attention to detail and ability to adapt in a fast paced environment.
• A Full clean B Drivers licence required min 2 years Driving.
• Fluent English is a must both written and verbal, second language is advantageous.
• 40 hour working week Monday to Saturday, with Saturday work required.

Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group
Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.
Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.
Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar® - unser Premiumangebot -, und Goldcar® - die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car®, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.
Mehr Informationen unter: europcar-career.de