Customer Success Manager (f/m/d)

Your Role:

As a Customer Success Manager (f/m/d), you will be the main point of contact for our existing and especially newly onboarded customers. You ensure they get the most out of our product, achieve their goals, and feel fully supported. You’ll understand their needs, identify growth opportunities, and play a key role in customer satisfaction and retention.

Tasks

• Build long-term customer relationships (Feel Good Management / Customer Bonding) with our national and international customers and ensure appropriate, comprehensive customer support
• Conduct customer onboardings and feedback meetings and deliver customer trainings/workshops
• Process customer inquiries
• Prepare customer invoices (monthly) including tracking and monitoring
• Oversee processes and report KPIs to the relevant stakeholders
• Analyze customer feedback to derive improvement measures
• Collaborate closely in an interface role with Sales, Product, Development, and Operations, including the use of CRM Systems

Qualifications

• Entrepreneurial mindset with strong initiative and interest in bringing an innovative solution to a success story
• Excellent communication and interpersonal skills to interact effectively with partners, stakeholders and colleagues
• An independent, analytical and pragmatic way of working, without losing sight of the big picture, and an ability to empathise with customers' problems and aspirations
• Ability to work in a fast-paced environment and effectively manage multiple priorities
• Experience with CRM systems (e.g. Salesforce) is a plus
• Knowledge of eMobility landscape, charging technologies and industry trends is a plus
• Excellent German and English skills

Benefits

• Hybrid working hours model, 30 vacation days and time off on Christmas & New Year’s day
• Extensive and individual training, in form of training courses, support programs and regular workshops
• Subsidy for Urban Sports Club
• Job ticket
• Group accident insurance and international health insurance
• Company pension scheme
• Depending on location: subsidized canteen and a fitness room
• Workation: Up to 20 days per year working from other EU countries and other selected countries
• Regular internal company- and team events